Delivery, Installation and Training: All In a Day's Work
Another successful delivery in the books!
Forty new Xerox machines were unloaded, set up and installed in several buildings at South Plains College, Reese Campus in Lubbock, Texas. A crew of Benchmark employees worked on this project to ensure our customers were taken care of and to see that users were confident and efficient in using their new upgraded technology.
The new machines were delivered by Kyle Barthold, Warehouse Assistant, and Cameron Brown, Office Intern (pictured above).
Benchmark's vision is to provide unduplicated service and customer satisfaction. Our staff works hard to ensure that every customer's experience is seamless and efficient.
Sandra Henley (pictured far left), Director of Customer Relations, certainly portrays that vision. Sandra (a South Plains College alumna!) trained users to operate their new machines confidently.
Sandra also heads up our Smart Center, Benchmark's one-stop-shop for customer support. Whether you need to order supplies, request service, ask a question about your invoice or find out more about your equipment, the Smart Center and the team of professionals powering these services can help.
Service Director, Scot Henry (pictured below, standing) also played an important role in setting up each machine for immediate use. Scot leads our team of service technicians. Service techs repair machines and explain the problem while solving it for you, saving you time and headaches.
Thanks to everyone's teamwork, the delivery and install process was complete in just one day, eliminating downtime and making sure our customers got back to business as usual (and as quickly as possible).
That's what we call unduplicated service.