We made the list, Benchmark Business Solutions was honored with the 2019 World Class Service award.
CEO Juice calculates the Net Promoter Scores for the copier/imaging channel in North America and "certifies" the numbers as accurate. The process is automated by CEO Juice and the numbers cannot be changed by clients.
To earn a spot on the World Class Service list, the organization must have a score with a NPS above 70. The average US company has a Net Promoter Score of 10. Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class.”
Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service, we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit, it needs to be measured over a period of time.