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How do you view information technology?

How you answer that question could determine whether your business grows or lags behind your competitors.

I’d be shocked if you haven’t heard at least one of these “think positive” quotes:

• Your attitude determines your altitude - Zig Ziglar

• Attitude is a little thing that makes a big difference. - Winston Churchill

• Perpetual optimism is a force...

When it’s time to upgrade your office’s printers, your two basic options are:

1. Buy

2. Lease

Each approach has its advantages and disadvantages. There’s no “right” choice for every business. Here’s a high-level overview of your options.

A multifunction device (MFD) is a device that performs a variety of functions otherwise carried out by separate devices. An example of this would be a printer that can make copies, faxes and scans.

While these devices were originally designed for households and small businesses, many manufacturers, including Xerox and HP, now offer larger units for mid-sized to larger businesses.

In addition...

When you buy a printer or copier, you often aren’t only making an investment in equipment.

Most likely, you aren’t buying the equipment outright, but are leasing or entering into a managed print services engagement (more on MPS here).

Smart businesses also know that copiers will break or jam and require regular maintenance to operate at peak efficiency.

The right printer is obviously...

Uptime.

Every piece of office technology -- from printers and copiers to software to your network -- does you no good unless the technology is working properly.

There are two sides to printer uptime:

1. Prevention

2. Repair

Regarding printer breakdown, as I’ve said before printers and copiers will break down and require repair. That’s just a fact of office live, especially with equipment...

Benchmark's Smart Center is your one-stop-shop for convenient customer support.

Whether you need to order supplies, request service, ask a question about your invoice or find out more about your equipment, the Smart Center can help.

One of the primary reasons IT investments aren’t fully maximized is due to lack of user training.

Companies will spend large sums on installing new IT systems, only to see them fail or be underused because they scrimped on user training. When users don’t know how to effectively use all of a new system’s functionality, unsurprisingly, they don’t implement all of the new system’s functionality.

...

Your printers can deliver a huge productivity boost to your office – by scanning paper documents for storage and fast retrieval.

You have multiple file format options to save those newly digitized documents to -- TIFF, PDF, PDF/A, and JPEG are the most common options.

Each option has pros and cons. Today, I’m going to provide an overview of the benefits of searchable PDF.

Keeping patients’ personal data private and secure from unauthorized users is a key goal of the Health Insurance Portability and Accountability Act (HIPAA), and for good reason. With 477 healthcare industry-related data breach incidents in 2017 putting millions of patients' information at risk, HIPAA compliance and protecting data is important for companies that maintain patient healthcare...

I’m going to let you in on a not-so-secret secret: your printer is going to need service and maintenance.

It might jam. A software or firmware update might break connections to your network. A co-worker could spill coffee on it. Even a printer that performs perfectly will need maintenance to take care of regular wear and tear, like replacing rollers.

Multifunction printers are a combination...