Introducing… the Smart Center from Benchmark
Benchmark's Smart Center is your one-stop-shop for convenient customer support.
Whether you need to order supplies, request service, ask a question about your invoice or find out more about your equipment, the Smart Center can help.
Access the Smart Center online at support.benchmarkyouroffice.com – anytime, anywhere
Use our new online database to order supplies and submit and track service tickets.
To order supplies online, visit support.benchmarkyouroffice.com, select “New Support Ticket,” enter your request and we’ll take care of the rest.
Some devices have a "Service + Support" app installed which you can use to submit supply requests – right from your printer!
Get your service and support calls answered faster
No more waiting around – get your equipment serviced faster and eliminate downtime. After you submit a ticket, a support representative reviews your request and sends you a personal response within 30 minutes.
Any support request can be submitted by visiting support.benchmarkyouroffice.com. If you would like to utilize our chat feature, simply visit benchmarkyouroffice.com and during business hours, a chat feature will display in the lower right-hand corner.
Get an answer fast, and more importantly, on your own terms.
Use our ticketing software to track requests
Want to check the status of your service request? Use our Smart Center to submit & track supply or service tickets. View the progress of your ticket at any time and see which agent is working on it.
All of your support needs are directed to a dedicated team of service and support professionals. Our teams have 60 combined years of experience, so you can rest assured knowing you’re in good hands.
Your time is valuable! No more being transferred between departments on the phone
Access the Smart Center online on your time.
We’ve streamlined the process for you, because we know you have better things to worry about. Take a break from talking on the phone and fill out a service request online!
Visit support.benchmarkyouroffice.com to access the Smart Center and make all of your printing dreams come true.
