Benchmark Is Dedicated to Customer Service - Here’s Proof

Benchmark is dedicated to customer service -- here's proofOne of the multiple definitions of “service” in the Merriam-Webster Dictionary is:

Contribution to the welfare of others.

I like that.

We take pride in delivering unduplicated service to our customers (service in the sense of “to repair or provide maintenance for.”)

We stay in business by making your printers more efficient and ensuring you get the “best copier” for your office. At least, that’s what it says on our invoices.

What we do (or, our “why”, to use Simon Sinek’s way of thinking about business), is contribute to the welfare of our customers by making their lives easier.

One of the primary ways we make sure our customers are well taken care of is by focusing on uptime. When your equipment needs repair or maintenance, our number one goal is returning you to full operation as quickly as possible.

To do this, we focus on:

  • Fast response time

  • Fixation on first call resolution

  • Well-trained service technicians

We are proud of our attention to service. Here are a few stats to show how serious we are about offering unduplicated service:

Response Time and First Call Resolution

 

The faster your service partner gets to your door, the faster you can get back to work.

The average travel time for our techs is about 20 to 30 minutes from the time dispatch releases a request to when the tech arrives at the customer’s location.

Service means more than fixing broken things to our technicians here at Benchmark - it also means providing the best service for your business.

Our service team’s average response time is just 
As of September 2018, we have an 85.4% first call resolution rate.under 2 hours (from mid-September 2018). This tracks from the time the service is received to the time it’s completed.

We do not track the time it takes to get parts in the mail. While we stock many parts locally (especially those used frequently in maintenance and repair) sometimes we do have to order parts.

Service Technician Experts

We have 16 Benchmark service technicians; 12 are also certified analysts.

The combined tenure of our Benchmark technicians is 321 years. That’s 321 years of printer experience dedicated to making sure your printers are operating at peak condition.

Our technicians and analysts go through extensive training and attend numerous certification classes in their time. From EFI to Fiery, and of course HP and Xerox-specific training, they hold more certifications than we can mention.

Fast response.

High first call resolution.

Dedicated experts with 321 years of experience and ongoing training.

We are truly at your service.

Peace between copiers and people. Contact a Printerpreter today ->

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