When it comes to finding a managed print services (MPS) provider, you've got a large task in front of you. After all, every MPS provider wants to tell you why their service is the best, but few really have the skills to follow up on those claims.
That leaves you in a sticky position. You need a team who can deliver, but how do you find one?
Fortunately, there's a simple method. Ask these questions as you evaluate potential MPS providers and be rewarded with the match of a lifetime.
7 Questions to Ask Your MPS Provider
Whether you're looking for a new MPS provider or just striving to ensure the one you've found is truly right for you, these seven questions can help you separate the wheat from the chaff.
1. Will the provider support change and sponsorship throughout your company?
It's essential to find a provider that is willing to grow with you. If you can't guarantee this, you're risking hamstringing yourself with a provider, rather than partnering with one who will truly help you grow.
2. What are the provider's infrastructure assessment tools?
Knowing your provider can accurately assess your current infrastructure is essential and will go a long way toward ensuring you've got a team you can trust in the long-run.
3. What is the provider's plan to measure cost reductions?
If you're like most business owners, cost reduction is one of your primary concerns. As such, it's essential to find a provider that has a comprehensive plan to measure and report cost reductions across the board. If they can't provide this, you're better off looking for a new provider.
4. How robust are the reporting tools?
Are the reporting tools easy-to-decipher and helpful to identify areas of potential security weakness, ways to save money by trimming printing, and granularly track printing for accountability? Are reports available as dashboards and/or email reports?
5. Does the provider support initiatives that are important to you?
Depending on who you are and what you believe in, this could include environmental sustainability efforts, social good organizations, and more. While this may seem unimportant, aligning yourself with an organization that does support these things is an excellent way to ensure your long-term compatibility.
6. Will the solution integrate with your current infrastructure?
For best results, the new provider you partner with should do their best to ensure that the transition to the new offering is as smooth and straightforward as possible, even if this means helping your team learn new skills or getting creative about finding a new way to deploy a solution.
7. What is their view on security?
Security is a critical concern for every business, and it's essential to partner with a provider who understands and is sensitive to this. Before you sign the contract, make sure you've spoken to the provider about their views regarding security solutions, and what steps they'll take to keep your organization safe.
A Better MPS Partnership Starts Here
An MPS partner can make or break your business print solutions, in many ways. With this in mind, it's essential to take your time making a decision about the partner you'll work with. Once you've found one you like, you're free to sign the contract and start work together.
Our Printerpreters are ready for your questions. Ask away.